Terms & Conditions

1. General

1.1. These Terms & Conditions apply to all purchases made via DropaRoll (“we”, “us”, “our”) by customers (“you”).
1.2. By placing an order, you agree to be bound by these Terms & Conditions.

2. Orders & Acceptance

2.1. All orders are subject to availability and acceptance.
2.2. We reserve the right to refuse or cancel any order at our discretion.
2.3. You will receive confirmation once your order has been accepted.

3. Pricing & Payment

3.1. All prices are displayed in GBP and include VAT where applicable.
3.2. Payment must be made in full at the time of purchase.
3.3. We reserve the right to change prices at any time without notice.

4. Delivery

4.1. Delivery timeframes are estimates and not guaranteed.
4.2. We are not liable for delays caused by couriers or circumstances outside our control.
4.3. Risk in the goods passes to you upon delivery.

5. Inspection & Damaged Goods

5.1. You must inspect your order upon delivery.
5.2. Any damaged, missing, or incorrect goods must be reported within 24 hours of delivery.
5.3. Claims must include clear photographic evidence showing:

• The outer packaging
• The damaged items
• The shipping label

5.4. Failure to provide notification and evidence within this timeframe may result in the claim being declined.
5.5. Where a claim is accepted, we will offer a replacement, refund, or credit at our discretion.

6. Returns & Cancellations (Consumer Rights)

6.1. You have the right to cancel your order within 14 days of receiving goods under the Consumer Contracts Regulations.
6.2. To qualify for a return:

• Goods must be unused
• In original packaging
• In resalable condition

6.3. The following items are non-returnable:

• Perishable goods
• Opened hygiene or personal care products
• Items with broken seals

6.4. Return shipping costs are your responsibility unless the item is faulty or incorrect.

7. Refunds

7.1. Approved refunds will be processed within 14 days of receiving returned goods.
7.2. Refunds will be issued to the original payment method.

8. Ownership of Goods

8.1. Ownership of goods transfers to you once full payment has been received.

9. Website Terms of Use

9.1 About Us

droparoll.co.uk is operated by DropaRoll.

DropaRoll Ltd Company No: 17266725

9.2 Website Access

• Access is provided free of charge.
• We may suspend or withdraw the website at any time without notice.

9.3 Account Security

• You are responsible for keeping your account details secure.
• We may suspend accounts if misuse is suspected.

9.4 Intellectual Property

All content on our website is owned or licensed by us and may not be used without permission.

9.5 Acceptable Use

You must not:

• Breach any applicable laws
• Introduce malicious software
• Attempt unauthorised access to our systems

9.6 Limitation of Liability

9.6.1. Nothing excludes liability for death, personal injury, or fraud.
9.6.2. We are not liable for:

• Loss of profits or business
• Indirect or consequential losses
• Website downtime or technical issues

9.7 Viruses

You must not misuse the website by introducing harmful material or attempting cyber attacks.

9.8 Third-Party Links

We are not responsible for third-party websites linked on our site.

9.9 Governing Law

These Terms are governed by the laws of England & Wales.

10. Contact

For any queries, please contact us via www.droparoll.co.uk